Operated by: ONEORVE PTE. LTD.
Website: https://launchpad.oneorve.org
Jurisdiction: Singapore
Effective Date: 2 October 2026
Version: 1.0
ONEORVE PTE. LTD. ("ONEORVE", "we", "us" or "our") respects your privacy and is committed to protecting the personal data entrusted to us.
ONEORVE LaunchPad ("LaunchPad" or the "Platform") is a purpose-driven crowdfunding platform designed to help individuals, organisations and communities bring meaningful projects to life through responsible fundraising and public support.
This Privacy Policy explains how we collect, use, disclose, store, protect and manage personal data when you visit or use LaunchPad.
We aim to collect only information reasonably necessary to operate the Platform, facilitate crowdfunding activities, protect users and meet our legal obligations.
We handle personal data in accordance with Singapore's Personal Data Protection Act 2012 ("PDPA") and other applicable laws.
By using LaunchPad, you acknowledge that you have been informed of the data-handling practices described in this Policy. Where consent is legally required, we will obtain it through an appropriate process.
This Privacy Policy applies to:
Visitors browsing LaunchPad.
Individuals registering for user accounts.
Users signing in through Google or other supported authentication services.
Campaign creators and their authorised representatives.
Individuals supporting or contributing to crowdfunding campaigns.
Individuals contacting ONEORVE through the Platform.
Persons communicating with ONEORVE regarding campaigns, payments, complaints or support.
Other individuals whose personal data is processed in connection with Platform operations.
This Policy covers personal data collected through the website, account registration, campaign applications, payment-related activities, correspondence and associated services.
Third-party websites and services may maintain their own privacy policies.
Depending on your interactions with LaunchPad, we may collect the following categories of information.
Full name and display name.
Email address.
Telephone number, where provided or required.
Country or location information.
Mailing or delivery address, where applicable.
Other information voluntarily submitted through forms or communications.
Username and registered email address.
Encrypted or securely hashed authentication credentials.
Account preferences and profile information.
Account creation and login records.
Authentication-provider identifiers.
Account status and relevant security information.
We do not require users to disclose their passwords for external authentication providers.
LaunchPad may allow users to register or sign in using Google or other supported authentication providers.
When you choose Google login, we may receive information authorised through the authentication process, such as:
Your name.
Your email address.
Your Google account identifier.
Your profile image, where supplied and used.
We use this information to authenticate your identity, create or link your LaunchPad account and provide account-related services.
We do not receive your Google account password.
Your use of Google services is also governed by Google's applicable privacy policies and terms.
Where you apply to create or manage a crowdfunding campaign, we may collect:
Personal or organisation identification details.
Business or organisation registration information.
Contact details of authorised representatives.
Campaign descriptions and supporting documents.
Project budgets, funding targets and intended use of funds.
Relevant verification information.
Payment destination and settlement-related information.
Information required for due diligence, fraud prevention or regulatory compliance.
Additional information may be requested where reasonably necessary to assess campaign legitimacy or compliance.
When you support a campaign, we may process:
Contribution amount and currency.
Campaign supported.
Transaction date and reference number.
Payment method category.
Payment status and confirmation details.
Refund or dispute information.
Billing or fulfilment information, where applicable.
Payments may be processed through third-party payment service providers, including Stripe and PayPal, where those options are available.
Sensitive payment credentials, such as complete card numbers and security codes, are generally collected and processed by the relevant payment provider rather than directly by ONEORVE.
We may retain payment references and transaction records necessary for reconciliation, accounting, support, fraud prevention and compliance.
We may collect information when you:
Submit a Contact Us enquiry.
Request technical or account assistance.
Report a suspicious campaign.
Submit feedback or complaints.
Communicate regarding campaign fulfilment or payment issues.
This may include your name, email address, message content, relevant correspondence and information needed to resolve your enquiry.
When you access LaunchPad, certain technical information may be collected automatically, including:
Internet Protocol (IP) address.
Browser type and version.
Device and operating system information.
Access dates and times.
Requested pages and application activity.
Session identifiers.
Security and diagnostic logs.
Cookies and similar technologies.
This information supports website operation, security monitoring, troubleshooting and service reliability.
ONEORVE may collect, use and process personal data for the following purposes:
Platform administration
To create accounts, authenticate users, maintain profiles, administer permissions and provide access to Platform functions.
Crowdfunding operations
To receive and assess campaign applications, publish approved campaigns, facilitate contributions and support campaign management.
Payment administration
To facilitate transactions, verify payment status, maintain financial records, handle refunds and disputes, and reconcile payment information.
Identity verification and due diligence
To assess campaign legitimacy, verify relevant information and reduce fraudulent or misleading activities.
Communications
To send account notifications, transaction confirmations, campaign-related updates, security notices and responses to enquiries.
Platform security
To protect accounts, detect suspicious activity, prevent misuse, investigate incidents and maintain operational integrity.
Legal and regulatory compliance
To fulfil applicable accounting, tax, data protection, recordkeeping and other legal obligations.
Service improvement
To identify technical problems, assess Platform performance and improve usability and reliability.
Other notified purposes
For additional reasonable purposes that are appropriately notified to you and, where required, supported by consent or another lawful basis.
We will not collect or use personal data for purposes unrelated to those disclosed without an appropriate legal basis.
Where required under applicable law, ONEORVE will obtain consent before collecting, using or disclosing personal data.
Consent may be provided through registration, submission of forms, specific opt-in choices or other legally recognised means.
You may withdraw consent by contacting our designated privacy contact.
Upon receiving a withdrawal request, we will explain any likely consequences and process the request in accordance with applicable law.
Withdrawal of consent may affect our ability to provide services that depend on the relevant information.
We may retain or process certain information where permitted or required by law, including for accounting, security, dispute resolution and compliance purposes.
LaunchPad is a crowdfunding platform, and certain information is intended to be publicly accessible.
Information published on campaign pages may include:
Campaign title and description.
Creator name or publicly displayed organisation name.
Campaign images and supporting materials.
Funding target and progress.
Campaign updates.
Publicly submitted comments or acknowledgements, where supported.
Campaign creators should avoid publishing personal data about themselves or others unless they have the necessary authority or consent.
Users should understand that information deliberately published on public campaign pages may be viewed, copied or shared by others.
ONEORVE may moderate or remove information where reasonably necessary to protect privacy, comply with legal requirements or enforce Platform policies.
ONEORVE does not sell personal data to third parties.
We may disclose relevant personal data to trusted parties where reasonably necessary for legitimate Platform operations.
These may include:
Payment service providers: To process contributions, refunds and payment-related disputes.
Hosting and infrastructure providers: To host and maintain the Platform and associated systems.
Authentication providers: To facilitate secure account registration and login.
Email and communication providers: To deliver notifications, confirmations and support correspondence.
Campaign creators: Where information is reasonably necessary for reward fulfilment, delivery or campaign-related obligations, subject to appropriate safeguards.
Professional advisers and service providers: Where required for accounting, auditing, legal advice, security or operational support.
Regulatory and public authorities: Where disclosure is required or permitted under applicable law.
We seek to limit disclosures to information reasonably necessary for the relevant purpose.
Service providers handling personal data on our behalf are expected to implement appropriate confidentiality and security safeguards.
LaunchPad may integrate with payment services such as Stripe and PayPal.
When you select a supported payment method, you may be redirected to or interact with a payment interface operated by the relevant provider.
Payment providers may independently collect and process information necessary to authenticate and complete transactions, prevent fraud and comply with financial regulations.
Their processing activities are governed by their applicable privacy policies.
ONEORVE may receive transaction confirmations, payment references, amounts, status information and other records necessary to administer contributions.
We do not request that users submit payment card security codes through general enquiry forms or email correspondence.
LaunchPad may use cookies and similar technologies to support website functionality.
Essential cookies may be used for:
User authentication.
Maintaining login sessions.
Website security.
Cross-site request forgery protection.
Remembering relevant preferences.
Supporting core Platform functions.
Disabling essential cookies may prevent some features from functioning correctly.
Where deployed, analytics or performance tools may collect information about website usage, technical performance and errors.
We will identify and manage non-essential technologies in accordance with applicable legal requirements.
Integrated services, including external authentication or payment providers, may use their own cookies subject to their respective policies.
You may manage cookies through your browser settings and any cookie controls provided by the Platform.
The actual cookies and tracking technologies used by LaunchPad should be reflected accurately in any accompanying cookie notice.
ONEORVE is committed to implementing reasonable technical, administrative and organisational measures to protect personal data.
Depending on the nature of the information and systems involved, these measures may include:
Encrypted connections using HTTPS.
Appropriate account authentication.
Role-based access controls.
Restricted administrative access.
Secure password handling.
Software maintenance and security updates.
Logging and monitoring of relevant activities.
Backup and recovery arrangements.
Incident response procedures.
Appropriate access restrictions for service providers.
No internet-based system can guarantee absolute security.
Users are encouraged to protect their login credentials, use strong passwords and report suspicious activity promptly.
ONEORVE retains personal data only for as long as reasonably necessary to fulfil the purposes for which it was collected or to satisfy legitimate legal and business requirements.
Retention periods may vary depending on:
Account status and activity.
Campaign administration requirements.
Financial and accounting obligations.
Applicable statutory requirements.
Fraud prevention and security investigations.
Pending complaints, disputes or legal proceedings.
When personal data is no longer required, ONEORVE will take reasonable steps to securely delete, destroy or anonymise it.
Some information may remain in backups for a limited period under established backup and retention procedures.
LaunchPad may use service providers or infrastructure located outside Singapore.
Where personal data is transferred overseas, ONEORVE will take measures required under the PDPA to ensure that transferred personal data receives a comparable standard of protection, unless an applicable legal exception applies.
Such measures may include contractual safeguards, vendor assessments and appropriate security arrangements.
Subject to applicable law and exceptions, individuals may request:
Access to personal data held by ONEORVE.
Information about relevant uses or disclosures of their personal data.
Correction of inaccurate or incomplete personal data.
Requests should be submitted through our designated privacy contact.
We may require reasonable identity verification before processing a request.
ONEORVE will respond within applicable legal requirements and inform requesters where additional time or information is reasonably necessary.
Where permitted by law, a reasonable fee may apply to certain access requests, with appropriate advance notification.
Users may request closure of their LaunchPad account or deletion of eligible personal data by contacting ONEORVE.
We will assess and process requests in accordance with applicable law, legitimate business requirements and relevant Platform obligations.
Account closure does not automatically require immediate deletion of all information.
Certain records may need to be retained for financial reporting, campaign administration, fraud prevention, dispute resolution or legal compliance.
Public campaign content and records relating to completed transactions may require separate consideration.
ONEORVE may send service-related communications necessary for account administration, campaign participation, payment processing or security.
Where we send optional marketing or promotional communications, we will comply with applicable consent and marketing requirements.
Users may opt out of optional marketing communications through available unsubscribe mechanisms or by contacting ONEORVE.
Opting out of marketing does not prevent necessary operational or security notifications.
LaunchPad is not intended for individuals who lack the legal capacity or required authority to enter into the relevant Platform arrangements.
Where participation by a minor is permitted under applicable law and Platform rules, appropriate parental or legal guardian consent may be required.
ONEORVE may restrict or close accounts where age or authorisation requirements are not satisfied.
If we become aware that personal data has been collected inappropriately from a minor, we will take reasonable steps to address the matter.
LaunchPad may contain links to external websites, campaign resources, social media services or third-party platforms.
ONEORVE is not responsible for the privacy practices of independently operated third-party websites.
Users should review the privacy policies of those services before providing personal information.
ONEORVE will take reasonable steps to identify, assess, contain and respond to suspected or confirmed personal data breaches.
Where a breach meets the applicable notification requirements under Singapore law, ONEORVE will notify the Personal Data Protection Commission and affected individuals as required.
We may also implement remedial measures to reduce the risk of recurrence.
ONEORVE may update this Privacy Policy to reflect:
Changes in Platform functionality.
New services or payment integrations.
Changes in personal data processing activities.
Legal or regulatory developments.
Changes to operational or security practices.
The revised version will be published on LaunchPad with an updated effective date.
Where changes materially affect the purposes for which personal data is collected, used or disclosed, we will provide appropriate notification and obtain consent where required.
ONEORVE PTE. LTD. is responsible for managing personal data collected through LaunchPad in accordance with applicable legal obligations.
For questions, complaints, access requests, correction requests, withdrawal of consent or other privacy-related matters, please contact:
ONEORVE PTE. LTD.
Data Protection Officer / Privacy Contact
Email: dpo@oneorve.org
Website: https://www.oneorve.org
Platform: https://launchpad.oneorve.org
Please include sufficient information to help us identify and address your request. Do not include passwords or unnecessary sensitive personal data.
This Privacy Policy is governed by the applicable laws of Singapore, including the Personal Data Protection Act 2012.
Nothing in this Policy limits any rights or protections available to individuals under applicable law.
ONEORVE LaunchPad
Ideas Into Impact.
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